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Browse common questions or reach our Nepal-based team any time — by phone, email or Self Care.
Frequently asked questions
Getting Started
Fill out the contact or coverage form on this site, or call our toll-free line. Our team verifies availability at your address and schedules installation — usually within 24–48 hours.
A one-time installation and router deposit applies and varies by plan. Seasonal offers often waive it — ask our sales team for current promotions.
Yes. Every plan includes a dual-band WiFi 6 router. Higher tiers add mesh nodes for whole-home coverage.
Billing & Payments
Pay online via eSewa, Khalti, IME Pay, ConnectIPS, mobile banking, cards, or at any branch. Auto-renew is available through the Self Care portal.
Absolutely. You can upgrade or downgrade from the Self Care portal at the start of any billing cycle at no extra cost.
Technical & Support
Our fiber is symmetrical — your stated upload and download speeds are delivered over wired connections. WiFi speeds vary with device and distance from the router.
Restart your router first. If the issue persists, call our 24/7 support or raise a ticket from Self Care — field teams average a 15-minute first response.
Yes — manage your account, pay bills and watch IPTV through our apps on Android and iOS.
Still need a hand?
Our team is one message away. Tell us what’s going on and we’ll sort it out.